We're sorry for any frustration this has caused. There could be a few reasons why this is happening. Here are some troubleshooting tips:

• Make sure you have an active internet connection and you have updated the app to the latest version.
• Try restarting your device or logging out and back into the app.
• Wait a few minutes and try again. There might not be someone near you who is available to chat right now.

If all of the above doesn't help, please contact us.