We apologize if you purchased coins and they were not immediately added to your account.
- First, please restart your device or log out and back into the app. You can also check your internet connection and whether the money was deducted successfully.
If the above steps don’t work, please contact our support team and share your user ID (the numbers found on your profile page), plus the relevant billing details found below:
-If you purchased coins from Google Play, please send us your Google Play order number (a 17-digit number which starts with GPA). You can follow the instruction of the following website to find your order number. https://support.google.com/store/answer/6160235?hl=en
-If you purchased coins from Apple Store, please send us the Apple receipt (invoice) and/or purchase history in the iTunes Store.
-If you purchased coins from the website (https://www.livuchat.com/payment?source2=aihelp) please send us the Order ID (a 19-digit number which starts with O). You can find it in your order history.