Introduction

If you contact support with a question or problem, sharing clear details helps us understand the issue faster and provide a better answer. This article explains what information to include when you submit a support request.

What to include in your support request

Please provide more details about your issue or question. You can also send screenshots of any problems you are experiencing for further assistance.

• A clear description of the problem
• The steps you took before the issue happened
• Screenshots or screen recordings of the issue, if available
• Your device type and operating system
• The app version or browser version you are using
• Your account information, such as the email address associated with your account

How to describe the issue clearly

1. Explain what happened and what you expected to happen instead.

2. List the exact steps that led to the problem.

3. Include any error messages or unusual behavior you noticed.

4. Attach screenshots if they help show the issue more clearly.

Tips for faster support

• Send one issue per message when possible
• Include the date and time the issue occurred
• Mention whether the issue happens every time or only sometimes
• Add any recent changes, such as an app update or password reset

Need to contact support?

If you still need help, contact support and include the details above. The more information you share, the faster we can investigate and assist you.