## IntroductionIf you purchased coins and they were not added to your account right away, follow the steps below to check your purchase and help us investigate the issue.## Basic troubleshooting stepsBefore contacting support, please try the following:

• Restart your device.
• Log out of the app and log back in.
• Check your internet connection.
• Verify that the payment was successfully deducted from your account.

## Advanced troubleshooting stepsIf the coins still have not appeared after trying the steps above, please gather the following information before reaching out to support:

1. Your user ID.
2. Your billing details.
3. Your Google Play Order Number, if you paid through Google Play. This is the XX-digit number starting with GPA.
4. Your Order ID, if applicable. This is the XX-digit number starting with O.
5. A screenshot of the receipt.

## Contact supportSend the information above to support so we can review your purchase and help resolve the issue. Include all available billing details to avoid delays.## Additional informationFor faster assistance, make sure your receipt and order details are clear and complete. If you are unsure where to find your user ID or order information, check the payment confirmation email or the app purchase history in your store account.