Introduction

Thanks for contacting LivU support. To help us understand your issue and respond faster, please send us a few more details about what is happening in the app. If possible, include screenshots so we can review the problem more accurately.

What to include in your message

When you reply, please include as much of the following information as you can. The more details you share, the easier it is for us to help you.

• A clear description of the issue or question
• What you were doing when the issue happened
• The date and time the issue occurred, if relevant
• Your device model and operating system version
• Your app version, if you know it
• Screenshots or screen recordings that show the problem

How to send a helpful support request

1. Open the LivU support center or reply to the support request you already started.

2. Describe the issue in your own words and explain what you expected to happen.

3. Add any error messages, payment details, login details, or account-related information that may help identify the problem.

4. Attach screenshots if you have them. If the issue is visual, screenshots are especially helpful.

5. Send your message and wait for a response from our support team.

Tips for faster support

• Be specific about the problem instead of using general terms like not working.
• Include one issue per message when possible.
• Do not share sensitive information unless it is needed to resolve your issue.
• If your issue is about coins, payments, or delivery, include the purchase method and any receipt details you have.

Need more help?

If you are still unsure what to send, reply with a short description of the problem and our team will guide you on the next steps. We are here to help you get back to enjoying LivU.