Introduction

Coins are used in LivU to access premium interactions and features. This guide explains how to buy coins in the app, which payment methods are supported, and what to do if your purchase is not credited.

How to buy coins in the LivU app

You can purchase coins directly from the LivU Coin Store or from your home page.

1. Open the LivU app and go to your profile page.
2. Tap Buy Coins to open the Coin Store.
3. Choose the coin package you want to purchase.
4. Complete the payment using the available payment method on your device.

Buy coins from the home page

1. Go to the LivU home page.
2. Select the Both filter.
3. Tap Buy and follow the on-screen instructions to complete your purchase.

Accepted payment methods

LivU supports the payment methods available through Google Play. The exact options you see depend on your device, country, and app store settings.

If your coin purchase is not credited

If you completed a purchase but the coins have not appeared in your account, try the following steps first:

• Restart your device.
• Check your internet connection.
• Verify that the payment was successfully completed in Google Play 

If the issue continues after these checks, contact the support team and include your user ID and relevant billing details so the purchase can be reviewed.

Contact support

When you reach out for help, please provide as much information as possible, including:

• Your user ID
• The date and time of the purchase
• The payment method used
• Any receipt, transaction ID, or billing reference available from the app store

Additional information

For the most accurate and up-to-date payment options, always review the payment methods shown in your app store before completing a purchase.