Introduction

If you purchased coins but do not see them in your LivU account, this guide can help you check the most common causes and collect the details needed for support. In most cases, the issue is resolved by refreshing the app, confirming the payment, or allowing a short delay for delivery.

Basic troubleshooting steps

• Restart your device.
• Log out of LivU and log back in.
• Check your internet connection and make sure it is stable.
• Confirm that the payment was completed successfully in your app store or payment provider.
• Wait a few minutes and refresh the app, as coin delivery may be delayed in some cases.

What to check before contacting support

• Your user ID
• Your purchase order number
• Proof of payment, such as a receipt or transaction confirmation
• The date and time of the purchase
• The device and payment method used

How to contact support

If the coins still have not been added after you complete the steps above, contact the LivU support team and share the information listed in this article. Include your user ID, purchase order number, and proof of payment so the team can investigate the transaction.

Additional information

For faster resolution, keep your original payment confirmation available and avoid making duplicate purchases while the issue is being reviewed. If your payment was made through an app store, you may also want to review the store’s purchase support resources for transaction status details.